The access to the customer and technical support that a cloud web hosting company offers can tell you a lot for the services they supply as well. When you are allowed to use only email messages and / or tickets, you have most likely come across some reseller not the actual hosting provider. When this is the case, you will probably have to wait for a few days in order to have an issue resolved as the reseller may not be checking their communication regularly or they may need to contact the true web hosting company for extra help. When the provider can provide various ways of communication with fast response time available at any moment, they are most likely the top provider, not just a reseller. Which means that you will reap the benefits of timely assistance and quality support as they will have immediate access to the servers where your account is. Regardless of the problem - sales or technical, it's generally much better to have the option to get in touch with your website hosting company directly by using your preferred way of communication.

24/7 Customer Support in Cloud Web Hosting

We supply 24/7 customer, billing and tech support for all our cloud web hosting. Even if you are not our client yet and you have questions, we will assist you without delay and supply you with the needed info, in order to give you a choice to make the very best decision when you buy a new hosting account. We're available anytime, including weekends and holidays, and we provide you with multiple ways of communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we have several phone numbers internationally, therefore you're able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The standard response time is around 15-20 min, so you can forget all about waiting for a few days to receive support for some task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we supply come with 24/7 customer and tech support, which means that no matter what problem you experience, you'll be able to get in touch with us and we will give you a hand right away. Our guaranteed answer time for every email message or trouble ticket that you open from your Hepsia website hosting Control Panel is 1 hour; the actual response time rarely is more than 20 min. In addition, we have telephone support with a couple of local numbers internationally as well as a live chat, so you will be able to get in touch with us and find more details about our services even if you don't have an account yet. We are able to assist you with nearly any question or a problem you may have - payment methods, package specifications, email configuration, hosting account settings, etcetera. If you use our services, you will never experience an issue where you need to wait for a few days to get a problem solved like you may have to do with lots of other companies.

24/7 Customer Support in VPS Web Hosting

Each and every virtual private server plan that we provide includes 24/7 customer and technical support, therefore if you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with several local numbers internationally, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues because it is much easier to track what's going on. The maximum guaranteed response time for all of the emails and tickets is 1 hour, yet it hardly ever takes that long to get support. In case you acquire the Managed Services upgrade that we supply, our admins will also assist you with any third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

We are aware how important it is to receive timely support in general, let alone if you manage a whole server, that's why each and every dedicated server that we provide features 24/7 support with 1-hour reply time warranty regardless of the matter. This service is absolutely free for all the difficulties with your server or the software that was installed from our admins during the setup, therefore you are able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from your billing area or you could send an email message, and the actual answer time for either rarely surpasses 30 mins because we have admins available 24x7. If you want general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers that we have on as many as three different continents or you could take advantage of our live chat service and speak to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you can add to your server package from the billing Control Panel.