Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be dealt with within maximum 60 minutes after the support ticket or email was received. If your issue requires further assistance from a server administrator, we’ll forward the trouble ticket or the e–mail to the person on duty, right away then leave a note to notify you that more time will be required for reaching a solution. If you make use of the Optional Managed Services package, any of the tasks included there will be performed whenever you wish.
A First–Rate Help Desk Support Service
If you require any assistance working with our Web Hosting Control Panel or with any of the apps that we have pre–installed on the server for you, do not hesitate to contact the client support team anytime via the ticketing system. What’s more, in case you require help administering your server, you can make use of our Optional Managed Services package, that includes Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup hard drive space, etc.
A User–Friendly Help Section
Our Web Hosting Control Panel is installed by default for every Linux dedicated servers hosting package. Among its characteristics is a rather useful integrated knowledge base that will guide you step by step on all the actions that you can perform. Most of the help articles have video versions which show all the tasks that you can carry out in a highly illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.